What it does
Labels tell Stand what your team considers signal. Instead of asking reps to watch every AI-handled chat, each agent can carry a small set of labels such as High-intent buyer, Confused evaluator, Design partner, or Competitor comparison.
Each label has a name, a recognition prompt, an active switch, and an optional notification switch. When the stand-in recognizes the situation in a real conversation, it privately applies the label, saves a summary, and can notify the agent owner.
The notification does not force a handoff. It brings the rep to the moment that matters. The rep can review the context, choose Offer to join, and Stand asks the visitor naturally before handing the thread over.
When it helps
You want founder-quality learning without watching chat all day. Label the conversations a founder, PM, or engineer should hear directly, then let Stand nudge them only when those moments happen.
Your product story is still changing. Create labels for confusion, repeated objections, competitor comparisons, or unexpected use cases so the raw visitor language is easy to find.
Different reps care about different moments. A sales rep can watch for buying intent, a PM can watch for workflow pain, and a founder can watch for design partners.
You want consent-based human entry. A notification can lead to an offer to join, but the visitor meets the rep only after the stand-in asks and the visitor agrees.
You need reviewable evidence later. Label matches remain visible in active chats, history, and AI digest summaries with a link back to the conversation.
How to use it
- 01
Open the agent skills
Go to Agents, open an agent, and switch to the Skills tab. Labeling is available on Pro and Business.
- 02
Enable Labeling
Turn on the Labeling skill. Pro agents can have up to 3 active labels; Business agents can have up to 10.
- 03
Write the label
Give the label a short name and tell the stand-in how to recognize it.
Example: Confused evaluator- “Apply this when the visitor is unsure what Stand replaces, compares it with a support tool, or asks basic questions that show the positioning is not clear.”
- 04
Choose whether it should notify
Keep some labels as log-only research markers, and turn on Notify on first matched label for the moments a rep may want to join live.
- 05
Let the stand-in apply labels
During AI-handled conversations, the stand-in privately applies matching labels and saves a short summary with the transcript.
- 06
Offer to join when it matters
When a notification brings you into a chat, review the context and choose Offer to join. Stand tells the stand-in you are available, weaves that into the current topic, and asks the visitor if they want to meet you.
- 07
Review matches later
Use History and AI digest summaries to scan label matches, read the original transcript, and turn repeated language into better product, positioning, and follow-up.
Questions
Who decides which conversations should notify a rep?
Does a label automatically put a human into the chat?
Where do matched labels show up?
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