Product scope
CrispWorkspace-priced customer-service platform with live chat, shared inbox, Hugo AI, triggers, workflows, knowledge base, omnichannel support, and ticketing gated by plan.
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
Recurring autonomous AI entry
CrispFree has no included Hugo credit. Mini is $45/workspace monthly with four seats and $5 of Hugo credit.
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
AI billing unit
CrispHugo is token-based. Crisp estimates a full Hugo conversation at about $0.05–$0.10. PAYG can continue after included credit is used.
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
Human live-chat baseline
CrispFree includes two seats and unlimited human conversations. Mini includes four seats, Essentials ten, and Plus twenty or more.
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
AI-to-human path
CrispHugo can escalate from Mini. Structured routing and automatic assignment begin on Essentials.
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
Proactive engagement
CrispMessage triggers begin on Mini. Structured workflows begin on Essentials.
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
Contact capture and booking
CrispFree includes a contact form. Essentials workflows can collect structured data and embed or link an external calendar or booking page; Crisp does not list a native scheduler.
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
Knowledge sources
CrispHugo uses workspace knowledge. The public knowledge base and AI chatbot builder are listed on Essentials; exact AI-source capacity is not expressed as a simple public page count.
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
Workspace and support scope
CrispShared live-chat inbox on Free, shared email on Mini, omnichannel on Essentials, and ticketing/customer portal on Plus.
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
History and reporting
CrispMini lists unlimited conversation history. Analytics begin on Essentials and become more advanced on Plus.
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
Next material feature gate
CrispEssentials is $95 per workspace monthly with ten seats and $25 Hugo credit, adding workflows, knowledge base, omnichannel, analytics, and automatic routing. Plus is $295 per workspace monthly with $75 credit and adds ticketing, a customer portal, white labeling, and advanced analytics.
Stand ChatPro is $10/month for 150 chats and adds owner-prepaid reserve chats at $0.10 each, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.