Question
LiveChat / Text
Stand Chat
Product scope
LiveChat / TextTwo official presentations: standalone LiveChat for staffed live-chat operations, and Text for integrated AI agents, human takeover, Inbox, tickets, workflow automation, and channels.
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
Recurring autonomous AI entry
LiveChat / TextText Essential is $25/user monthly or $19 annual equivalent with one AI agent and 10 AI resolutions. There is a 14-day trial but no permanent free plan.
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
AI billing unit
LiveChat / TextA Text resolution is one conversation where AI directly solves at least one question. Multiple solved questions in the same chat count once; a transfer without an AI answer does not count. A 50-resolution automatic refill is $49.50.
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
Human live-chat baseline
LiveChat / TextStandalone LiveChat Starter is $25 monthly or $19 annual equivalent per user and permits one user. Text Essential has the same per-user price, unlimited live chats, takeover, Inbox, and tickets.
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
AI-to-human path
LiveChat / TextText Essential advertises AI-to-human takeover in the integrated package. Standalone LiveChat is human-staffed and presents ChatBot as a separate autonomous product.
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
Proactive engagement
LiveChat / TextLiveChat Starter includes one recurring campaign and Team unlimited recurring campaigns. Text Essential lists three proactive campaigns.
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
Contact capture and booking
LiveChat / TextText includes a contact form. Standalone LiveChat supports pre-chat forms; its meeting path is a separate Calendly marketplace app, not a native calendar.
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
Knowledge sources
LiveChat / TextText includes an AI agent, but the public plan table does not express source capacity as a simple page or file allowance. Standalone LiveChat points to separate ChatBot and KnowledgeBase products.
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
Workspace and support scope
LiveChat / TextText includes Inbox, ticketing, website chat, Messenger, WhatsApp, and SMS via Twilio. Standalone LiveChat uses separate HelpDesk and KnowledgeBase products.
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
History and reporting
LiveChat / TextLiveChat Starter and Text Essential list 60-day history; LiveChat Team and Text Growth list unlimited history. Text Growth adds team performance reporting.
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
Next material feature gate
LiveChat / TextText Growth is $99/user monthly or $79 annual equivalent with ten AI agents, 200 resolutions, 30 proactive campaigns, ten workflows and 1,000 executions, team-member takeover, supervision, unlimited history, and agent reporting.
Stand ChatPro is $10/month for 150 chats and adds owner-prepaid reserve chats at $0.10 each, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.