Question
Chatbase
Stand Chat
Product scope
ChatbaseSource-trained AI-agent builder with actions and integrations. Standard adds native Helpdesk, voice, telephony, outbound campaigns, API access, and advanced integrations.
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
Recurring autonomous AI entry
ChatbaseFree includes 50 message credits each month. Hobby is $40 monthly or $32 annual equivalent with 700 message credits, one agent, five actions, 10 MB of training data, and two members.
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
AI billing unit
ChatbaseEach AI response uses 1–6 message credits depending on the model. Subscription credits reset monthly; $40 auto-recharge packs add 1,000 non-expiring message credits.
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
Human live-chat baseline
ChatbaseHobby has two workspace members but no native Helpdesk. Standard is $150 monthly or $120 annual equivalent and includes three members and Helpdesk.
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
AI-to-human path
ChatbaseOn Standard, a person can take over an ongoing Widget, Email, WhatsApp, Facebook Messenger, or Instagram conversation. Chatbase carries a summary, ticket, and customer details into Helpdesk.
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
Proactive engagement
ChatbaseFloating initial messages can appear after a configured delay; custom initial messages can vary by page.
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
Contact capture and booking
ChatbaseFree includes no actions; Hobby includes five. Collect Leads can request name, email, and phone, while Calendly and Cal.com actions can book meetings.
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
Knowledge sources
ChatbaseAgents can use websites and sitemaps, uploaded documents, text snippets, Q&A, and Notion. Free includes 1 MB of training data, Hobby 10 MB, Standard 20 MB, and Pro 40 MB; Tickets as a source begins on Pro.
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
Workspace and support scope
ChatbaseStandard adds native Helpdesk, schedules, team routing, balanced assignment, and supported messaging channels.
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
History and reporting
ChatbasePublic docs show Activity logs and JSON, PDF, and CSV export but state no retention gate. Basic analytics begins on Hobby; Advanced analytics, Sources suggestions, and Tickets as a source begin on Pro.
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
Next material feature gate
ChatbaseStandard adds 4,000 message credits, eight actions, Helpdesk, API, voice, telephony, outbound campaigns, auto-retrain, and advanced integrations. Branding removal is $1,188/year, a $99 monthly equivalent.
Stand ChatPro is $10/month for 150 chats and adds owner-prepaid reserve chats at $0.10 each, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.