FAQ

Honest answers.

Can't find what you're looking for? Ask our agent — bottom-right corner of every page.

• Is the AI free really free?

  Yes. Base is genuinely free forever — no credit card, no trial countdown, no surprise bills. The AI on Base is the same agent you'd train on Pro: full conversations, full takeover, full lead capture. We give it away because we want you to fall in love with the product.

• Do I need a credit card to sign up?

  No. The Base plan is truly free forever. Beware of any “free” service that asks for a credit card up front.

• What happens when I hit my Pro cap?

  You set the cap. Stand auto-charges up to it, and the AI keeps answering. If usage exceeds the cap, the widget falls back to the weekly Base quota until the next month. No surprise bills.

• Can I upgrade later?

  Yes. From Base to Pro, from Pro to Business, anytime from the Team page in your dashboard. Any prepaid balance carries over.

• Can my team use one account?

  Yes. Invite reps from the Team page — every rep gets their own login and trains their own agent, all under the same org and the same plan. No per-seat charges.

• Is this a chatbot?

  It's not a generic chatbot. It's a trained AI agent that represents you, hands the conversation to a human (you) when it matters, and never deceives the visitor about whether it's AI.

• What about my data?

  Your training prompts and chat transcripts stay in your account. We don't train external models on your data. See our subprocessors page for the vendors we use (all US-based) and the privacy policy for the full details.

• Is Stand GDPR compliant?

  Stand is designed to support GDPR-compliant use for normal B2B website inquiries.

  When you add Stand to your website, your company remains the controller of visitor conversations and leads. Stand acts as your processor and processes chat data to provide the service.

  Stand is currently US-hosted. For EU, UK, and Swiss customers, we provide a Data Processing Addendum and use appropriate transfer safeguards, such as Standard Contractual Clauses where required.

  Stand is intended for sales, product, and support inquiries — not for sensitive personal data, passwords, payment details, national IDs, healthcare information, or customer records. Customers can optionally show a customizable notice in the chat widget telling visitors not to enter sensitive data.

  We do not train external AI models on your visitor conversations. We publish our subprocessors and support deletion and retention controls. Base workspaces automatically clean up full chat transcripts after 90 days. Pro and Business customers can choose their own retention period, up to 5 years, and are responsible for selecting a period that matches their use case and privacy notice.

• What if I want to leave?

  There's a “delete my account” button. No games. We'd be grateful if you tell us why so we can improve.

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