Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Stand Chat (the "Service"), including our website, apps, embeddable chat widget, and API. By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

For these Terms, “users” means representatives of our customers (including reps and admins) who access the Service.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use the Service. If you are using the Service for an organization, you are responsible for ensuring your users are authorized and comply with these Terms.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized access or security incident. We may suspend or terminate accounts for security reasons or violations of these Terms.

4. Service Description

Stand Chat provides real-time messaging between website visitors and your users, including AI-assisted responses and an API for session and message management. Visitors may access the chat widget anonymously, while users authenticate via secure sign-in.

5. Plans, Fees, and Billing

The Service may be offered in Free, Pro, and Enterprise plans. Pricing, included usage, and overage rates are described on the pricing page or order form.

For paid plans, you authorize us (and our payment processor) to charge your payment method for recurring fees, usage-based overages, and applicable taxes. If your payment method fails, we may suspend access until payment is received.

6. Usage Limits

Usage is measured in "sessions," which generally represent a full conversation and end after a period of inactivity. A session is counted only if a visitor sends at least one message. Instruction context limits and other plan limits may apply. We may enforce or adjust limits to protect the Service, prevent abuse, or comply with legal obligations.

7. Acceptable Use

You agree not to:

• Use the Service to violate any law, regulation, or third-party rights.
• Send malware, spam, or harmful content.
• Bypass security, rate limits, or access controls.
• Interfere with the Service’s integrity or performance.
• Use content you do not have the right to use.

8. Customer Content

"Customer Content" means data you submit to the Service, including chat messages, files, and configuration. You retain ownership of Customer Content. You grant us a limited, worldwide license to host, process, transmit, and display Customer Content solely to provide and improve the Service and as required by law. You are responsible for the legality of Customer Content and for obtaining necessary rights and consents.

9. AI Features and Outputs

The Service may include AI-generated responses or suggestions. AI outputs are generated based on input and may be inaccurate or inappropriate. You are responsible for reviewing and verifying outputs before using them. You remain responsible for interactions with your visitors and for compliance with applicable laws.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy. You agree to comply with applicable privacy and data protection laws when using the Service, including providing required notices to your visitors. Our Privacy Policy is available at stand.chat/privacy.

If you embed the Stand Chat widget or otherwise collect information from your visitors through the Service, you are responsible for providing any required notices and obtaining any required consents.

You are responsible for the content and privacy practices of your own websites and for how you use chat data collected through the Service.

You are responsible for handling visitor data requests (such as access, deletion, or correction) for data collected on your websites. We process that data on your behalf and will direct such requests to you unless required by law.

Related policies: stand.chat/subprocessors.

11. Intellectual Property

The Service, including software, design, and content (excluding Customer Content), is owned by Stand Chat and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

Stand is a trademark of Stand Chat Inc. All other trademarks are the property of their respective owners.

12. Third-Party Services

The Service may integrate with third-party services. We are not responsible for third-party products or services and you are responsible for reviewing their terms.

13. Availability, Changes, and Support

We may change, suspend, or discontinue the Service or any feature at any time. We aim for reliable service but do not guarantee uninterrupted or error-free operation. Support and service levels may vary by plan or order form.

14. Term and Termination

These Terms remain in effect while you use the Service. You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service and its users.

15. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the maximum extent permitted by law, Stand Chat will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for all claims relating to the Service will not exceed the amounts paid by you to Stand Chat in the twelve months before the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Stand Chat and its affiliates from claims and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your Customer Content, or your violation of these Terms.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. You agree that any dispute will be brought in the state or federal courts located in Delaware, and you consent to their personal jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the effective date and, when appropriate, providing additional notice. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

20. Contact

Stand Chat Inc. is a Delaware corporation with primary operations in California. The Service is offered at stand.chat. Questions about these Terms? Email contact@stand.chat.