Question
Stand Chat
tawk.to
Product scope
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
tawk.toFree human live chat and support suite with ticketing, CRM, knowledge base, visitor monitoring, and a separately metered AI Assist layer.
Recurring autonomous AI entry
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
tawk.toAI Assist Hobby is $0 with 100 credits/month, one AI agent, and 100 crawled pages. Growth is $29 monthly or $290/year with 1,000 credits.
AI billing unit
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
tawk.toEach AI Assist-generated message uses one credit, including bot replies, Smart Reply, and AI Commands. Paid plans can buy non-expiring $30 packs of 1,000 credits.
Human live-chat baseline
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
tawk.toThe core product publishes unlimited free human agents, live-chat volume, and website properties.
AI-to-human path
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
tawk.toHuman chat is available in the core product. Automatic AI-to-human escalation begins on AI Assist Growth, not Hobby.
Proactive engagement
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
tawk.toSmart triggers, live visitor context, departments, and routing are part of the core live-chat product.
Contact capture and booking
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
tawk.toPre-chat details feed contact and organization records in the included CRM. No native meeting scheduler was verified.
Knowledge sources
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
tawk.toThe core product includes a knowledge base. AI Assist crawled-page allowance is 100 on Hobby and 500 on Growth.
Workspace and support scope
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
tawk.toShared inbox, ticketing, knowledge base, CRM, visitor monitoring, and unlimited team members in the free core product.
History and reporting
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
tawk.toThe core product publishes chat history and reporting; AI Assist usage and credit balance are managed separately.
Next material feature gate
Stand ChatPro is $10/month for 150 chats and adds owner-prepaid reserve chats at $0.10 each, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.
tawk.toAI Assist Growth adds 1,000 credits, three AI agents, 500 pages, human escalation, top-ups, and API calls. Branding removal is $39/month or $348/year per property.