Product scope
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
TidioModular customer-service suite with separate Customer Service, Lyro AI Agent, and Flows products.
Recurring autonomous AI entry
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
TidioStandalone Lyro starts at $39 monthly or $32.50 annual equivalent for 50 recurring AI conversations. Self-serve tiers continue through 1,000; above that is custom.
AI billing unit
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
TidioA Lyro thread with at least one AI reply counts as one conversation. A new visitor message after 15 minutes of inactivity starts a new billable thread.
Human live-chat baseline
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
TidioFree includes ten seats and 50 monthly billable human conversations. A human conversation counts when an agent replies or proactively starts it.
AI-to-human path
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
TidioLyro can transfer to a person or create a ticket. A person can enter an active Lyro conversation with its context.
Proactive engagement
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
TidioFlows, not Lyro, handle targeted greetings and visitor journeys. Flows has a separate visitor quota and package.
Contact capture and booking
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
TidioPre-chat surveys and Flows can collect and validate contact fields. Flows can link to an external booking page. Tidio documents a Calendly ‘Book a call’ Lyro Action template for Plus, Premium, and selected Lyro AI Agent subscribers.
Knowledge sources
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
TidioLyro can learn from supplied website and knowledge content. Public source limits vary by package and are not normalized to the main graph's conversation quota.
Workspace and support scope
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
TidioShared inbox, ticketing, email, and social channels begin on Free. Automatic assignment begins on Growth and departments on Plus.
History and reporting
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
TidioFree and Starter include basic analytics; Growth adds advanced analytics and operator performance. The current public pricing page does not state one uniform retention limit across plans.
Next material feature gate
Stand ChatPro is $10/month for 150 chats and adds owner-prepaid reserve chats at $0.10 each, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.
TidioCustomer Service Growth starts at $59 monthly or $49.17 annual equivalent and adds permissions, analytics, and automatic assignment. Plus is $300/month plus usage with custom seats and departments.