Chapter 00

Quickstart: Zero to your first chat

Guide overview

Setup checklist

Three steps, then test it.

  1. 01

    Create your account

    Sign up and finish the profile visitors will see in chat.

    • Use the login method you want for the dashboard.
    • Your avatar, title, and organization name are visitor-facing.
    • You can edit profile details later from Profile.
    Sign up
  2. 02

    Add Stand to your website

    Add your domain, copy the snippet, publish it, and confirm Stand sees it.

    • The <script> snippet should be included in your website, typically in the <head> section.
    • You can add it only to specific pages, or add it across the whole site and control visibility from Stand.
    • If you use a website builder, look for its custom code or custom script setting.
      • WordPress: use a header/footer code plugin, paste the snippet into its Header field, then save.
      • Webflow: Site settings > Custom Code > Head code, then publish.
      • Wix: Dashboard > Settings > Custom Code, add it to Head and choose the pages.
      • Squarespace: Settings > Developer Tools > Code Injection, paste it in Header.
      • Shopify: Online Store > Themes > Edit code, paste it in theme.liquid inside <head>.
    • After publishing, open the live page once and look for the green status.
    Edit Sites
  3. 03

    Make yourself available

    Turn yourself on for chats and send one message from the public page.

    • Available means visitors can reach you while the dashboard is open.
    • If you changed site routing, make sure “I chat here” is checked in Sites.
    • A real test chat should appear in Chats before you tune anything else.
    • If you get stuck, use Support or Feedback from the app menu.
    Chat