Question
Smartsupp
Stand Chat
Product scope
SmartsuppCustomer-service live chat and multichannel inbox with a separately priced autonomous Mira AI Agent.
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
Recurring autonomous AI entry
SmartsuppMira is $20 monthly or $16 annual equivalent for 100 AI conversations on one website. Public capacity ranges from 100 to 5,000; above that is custom.
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
AI billing unit
SmartsuppOne unique visitor session that Mira responds to counts as one conversation. Returning visitor sessions count separately.
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
Human live-chat baseline
SmartsuppFree includes one operator, 25 human conversations/month, and 14-day history. Solo is $24 monthly or $17 annual equivalent with unlimited human conversations.
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
AI-to-human path
SmartsuppMira supports configurable handover to a person. It can be purchased alone while the account retains the Free live-chat plan.
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
Proactive engagement
SmartsuppFree has one automatic-message template. Solo lists basic automated messages; Plus adds automation workflows and visitor-list engagement.
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
Contact capture and booking
SmartsuppForms, chatbot workflows, and contact properties collect visitor data. No native meeting scheduler was verified on the current pricing reference.
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
Knowledge sources
SmartsuppMira for one website lists a 20-page website scrape, up to 30,000 products, and 30 custom questions. Larger knowledge and multiple agents are custom.
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
Workspace and support scope
SmartsuppInbox for live chat, WhatsApp, and Messenger; paid plans add email. A full ticketing system is not listed in the public plan comparison.
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
History and reporting
SmartsuppFree retains 14 days, Solo and Plus list one year, and Expert lists three years. Team statistics begin on Plus.
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
Next material feature gate
SmartsuppMira plus Solo is $44 monthly or $33 annual equivalent. Plus is $35 monthly or $25 annual equivalent with three operators and automation workflows. Expert is $117 monthly or $83 annual equivalent with five upgradable operators, three websites, and three-year history.
Stand ChatPro is $10/month for 150 chats and adds paid reserve chats, automatic top-ups with a budget cap, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.