Question
Chatway
Stand Chat
Product scope
ChatwayLive chat and unified support inbox for website, WhatsApp, Facebook Messenger, Instagram, and email, with a separately usage-priced AI Support Agent.
Stand ChatHuman-first website chat. An eligible Available rep receives a new chat first; a named AI Stand-in with a visible AI badge can cover when no eligible rep can answer and Stand-in coverage is active.
Recurring autonomous AI entry
ChatwayEvery account receives 10 starter AI credits. After that, the published price is $0.50 per resolved AI conversation on any Chatway plan, including Free.
Stand ChatBase is $0 with no card and includes 15 new visitor conversations per week. AI Stand-ins and human takeover are included on every plan.
AI billing unit
ChatwayPricing describes a resolved AI conversation; the setup guide describes every AI-handled conversation as one credit. The graph assumes every plotted conversation is resolved by AI.
Stand ChatOne newly created visitor session counts as one chat. Page views, widget loads, visitors who do not start a chat, message count, message length, language changes, and human takeover do not multiply usage.
Human live-chat baseline
ChatwayFree includes one seat, unlimited human conversations, unlimited websites, mobile apps, and 30 days of visible chat history.
Stand ChatUnlimited reps and unlimited sites on every plan, with no per-seat or per-site charge. Each rep chooses a concurrent human-chat limit from 1 to 20.
AI-to-human path
ChatwayPeople can take over an AI conversation in the same workspace and can reassign a conversation between themselves and the AI agent.
Stand ChatReps can watch the same transcript and use Take over now, Offer to join, or type a reply. Offer to join waits for visitor consent; signals do not route or hand off automatically.
Proactive engagement
ChatwayTime and scroll triggers are documented. Page and country targeting require paid access; automation workflows begin on the current Team plan and are inherited by Plus.
Stand ChatSite and path rules can reveal chat on load, after a delay, at a scroll point, or manually from page-native buttons and cards. Rules also control greeting, desktop auto-open, and display mode.
Contact capture and booking
ChatwayThe default contact form requests name and email. Additional phone and custom fields are documented under an older Pro label whose mapping to current tiers is unclear. No native meeting scheduler was verified.
Stand ChatStand-ins can store visitor-authored name, email, and phone. A follow-up request is submitted only after the visitor agrees and supplies a name plus an email address or phone number. There is no native meeting scheduler.
Knowledge sources
ChatwayThe AI agent accepts public website links, extracted linked pages, text, and Q&A pairs; URL and Q&A lists can be uploaded by CSV.
Stand ChatBase includes one website knowledge base with up to 10 indexed pages. Pro adds document and sitemap sources, up to five knowledge bases, 50 MB, and 200 indexed web pages.
Workspace and support scope
ChatwayUnified inbox, mobile apps, contacts, channel integrations, private notes, tags, and reminders. A Help Center begins on Team; Plus adds multiple help centers.
Stand ChatLive chat dashboard, Stand-in monitoring, contact details, conversation labels, and site controls. Stand is not a full ticketing system or a visitor-channel omnichannel inbox.
History and reporting
ChatwayFree shows 30 days of history and contacts. Paid plans publish unlimited history.
Stand ChatEvery plan includes 90-day searchable History, JSON export, email digests, usage views, and evidence-linked Product Discovery findings. Pro adds selectable longer retention, custom signals, and AI digest analysis.
Next material feature gate
ChatwaySolo is $29 monthly or $24 annual equivalent for one seat. Team is $79 monthly or $65 annual equivalent for four seats and adds automation and Help Center; Plus is $149 monthly or $119 annual equivalent for ten seats and multiple widgets and inboxes.
Stand ChatPro is $10/month for 150 chats and adds paid reserve chats, automatic top-ups with a budget cap, document and sitemap knowledge, three custom signals per Stand-in, longer retention, AI digests, and branding removal.