Lapel pins and team pin policy

Pin presentations

Which pin visitors see

• A configured team policy resolves first and overrides member and Stand-in choices.
• When the team policy allows free choice, an AI Stand-in uses its Stand-in pin and a live human uses the rep’s personal pin.
• A Stand-in does not inherit its owner rep’s personal pin.
• No applicable pin results in no badge rather than an arbitrary organization default.

Configure a personal or team pin

• Members edit My pin preference on Profile.
• Stand-in pins are edited in the selected Stand-in’s Looks tab.
• Owners open Team and add a Team pin policy to enforce one presentation across the organization.
• Removing the team policy returns control to individual choices; selecting no pin as a policy can deliberately suppress pins team-wide.

Use a circle pin as a Stand-in avatar

Where the appearance editor offers it, a circle pin can replace the Stand-in’s ordinary avatar rather than appearing as an overlay. A team policy can supply that circle image, so the preview identifies whether the source is the team pin or personal selection. Pill pins remain badge treatments rather than avatar replacements.

Boundaries

• Pins are visual identity, not verification, certification, or permission.
• Team-policy controls are owner-only.
• Uploaded pin assets follow their own image validation and do not automatically enter the reusable avatar pool.
• A team override can make a saved individual preference temporarily invisible without deleting that preference.

Example

The screen below shows the feature in its normal Stand context. Labels and surrounding controls may vary with account state and plan.

Related features

• Chat identity — Chat identity tells visitors who is answering and whether that responder is a person or an AI Stand-in, while preserving the organization’s chosen brand presentation.
• Avatars — Avatars give reps and AI Stand-ins a recognizable visual identity through uploaded, generated, cropped, optimized, or preserved animated images.
• Team members and roles — The Team page shows who belongs to an organization, what access each person has, and the current state of their human and AI coverage.