Branding and identity
Removing Stand branding
Pro and Business organizations can remove the Powered by Stand attribution from the visitor chat footer while keeping their own responder identity and disclosure intact.
- Availability
- Pro and Business
- Configured in
- Applied automatically to the embedded chat from the organization’s active plan
- Category
- Branding and identity
- Reference status
- Current
What changes
On Base, the visitor widget includes a Powered by Stand footer attribution. When the organization has an eligible paid plan, the embed omits that attribution automatically; there is no separate per-site styling switch required.
Missing or uncertain plan data fails toward showing the badge so temporary entitlement lookup problems do not accidentally grant paid white-label behavior.
What remains visible
- The rep or Stand-in name, title or brand line, avatar, and lapel pin.
- The AI disclosure badge for an AI Stand-in.
- Customer-configured sensitive-data notice or other required visitor copy.
- Normal chat controls, messages, and links.
Plan changes
- Upgrading to Pro or Business removes the attribution when the widget receives the updated plan configuration.
- A downgrade restores Powered by Stand when the Base entitlement takes effect.
- Temporary or promotional access may explicitly retain the badge; the subscription screen states this when applicable.
- Already captured screenshots or exported transcripts are not rewritten by a later plan change.
Verify the visitor result
- Confirm the organization plan in the subscription view.
- Load a configured website in a fresh browser context.
- Open the visitor chat and inspect its footer.
- If the badge remains unexpectedly, verify that the site belongs to the intended organization and that the paid entitlement is active.
Boundaries
- Removal is organization-plan behavior, not a CSS license to conceal AI disclosure.
- It does not replace the customer’s own privacy, consent, or legal obligations.
- The setting does not change Stand links or attribution already authored directly into the customer website.