Removing Stand branding

What changes

On Base, the visitor widget includes a Powered by Stand footer attribution. When the organization has an eligible paid plan, the embed omits that attribution automatically; there is no separate per-site styling switch required.

Missing or uncertain plan data fails toward showing the badge so temporary entitlement lookup problems do not accidentally grant paid white-label behavior.

What remains visible

• The rep or Stand-in name, title or brand line, avatar, and lapel pin.
• The AI disclosure badge for an AI Stand-in.
• Customer-configured sensitive-data notice or other required visitor copy.
• Normal chat controls, messages, and links.

Plan changes

• An eligible Pro or Business billing subscription removes the attribution when the widget receives the updated plan configuration.
• A downgrade restores Powered by Stand when the Base entitlement takes effect.
• Temporary or promotional access may explicitly retain the badge; the subscription screen states this when applicable.
• Already captured screenshots or exported transcripts are not rewritten by a later plan change.

Verify the visitor result

• Confirm the organization plan in the subscription view.
• Load a configured website in a fresh browser context.
• Open the visitor chat and inspect its footer.
• If the badge remains unexpectedly, verify that the site belongs to the intended organization and that the paid entitlement is active.

Boundaries

• Removal is organization-plan behavior, not a CSS license to conceal AI disclosure.
• It does not replace the customer’s own privacy, consent, or legal obligations.
• The setting does not change Stand links or attribution already authored directly into the customer website.

Related features

• Trials, subscriptions, and plan changes — The plan view manages eligible trials, paid subscription changes, invoices, and end-of-period downgrades while showing when each entitlement takes effect.
• Chat identity — Chat identity tells visitors who is answering and whether that responder is a person or an AI Stand-in, while preserving the organization’s chosen brand presentation.
• Chat quotas and new-chat pauses — Each organization receives a period-based included chat allowance; after both that allowance and any reserve balance are exhausted, Stand pauses new sessions without interrupting active ones.