01How chat usage is countedStand counts one newly created visitor conversation as one chat, regardless of who answers or how long the conversation becomes.All plans02Chat quotas and new-chat pausesEach organization receives a period-based included chat allowance; after both that allowance and any reserve balance are exhausted, Stand pauses new sessions without interrupting active ones.Base: 15 chats weekly. Pro: 150 chats monthly. Business: 15,000 chats yearly03Chat balance and top-upsChat balance is prepaid reserve capacity used one chat at a time after the included plan quota, with purchases controlled by an authenticated organization owner.Manual paid top-ups are available to eligible Pro and Business organizations; existing automatic-purchase preferences remain configurable but do not let a public visitor request initiate a charge04Trials, subscriptions, and plan changesThe plan view manages eligible trials, paid subscription changes, invoices, and end-of-period downgrades while showing when each entitlement takes effect.Owners can manage the choices offered for their organization; available trials and plans depend on eligibility and commercial configuration05Business onboarding and integration supportBusiness includes hands-on help applying Stand to a website UI and support for one mutually agreed backend API workflow, plus invoicing and purchasing coordination.Business