01Lead captureAn AI Stand-in can ask a willing visitor for their name, email address, or phone number and save those details with the conversation. Reps see captured contacts during the live chat and later in History.All plans02Human follow-upThe Human follow-up skill lets an AI Stand-in offer to have a person continue after the conversation. Once the visitor agrees and supplies contact details, Stand records the request and emails the configured recipient with the contact and transcript context.All plans03Product DiscoveryProduct Discovery lets an AI Stand-in recognize a relevant research opportunity, ask the visitor for explicit consent, and conduct an adaptive interview without replacing the visitor’s original request. Grounded findings are saved with transcript evidence and a built-in Product Discovery label.The conversation skill is available on all plans; AI digest reports and longer searchable history require Pro or Business04Custom conversation signalsCustom conversation signals let an organization define the kinds of customer evidence a Stand-in should recognize. A matched signal adds a searchable label with supporting context and can alert the Stand-in owner on the first match.Pro and Business